Returns Policy

Returns Policy

  1. If your item is faulty/harmed or mistaken/fragmented at the hour of conveyance, if it's not too much trouble get in touch with us inside the material return window. Your item might be qualified for discount or substitution relying upon the item class and condition. Kindly observe the nitty gritty terms in the important classification beneath.

 

   2. Please note that a few items are not qualified for an arrival if the item is "Never again required"

 

  1. For gadget related issues after utilization or the termination of the arrival window, we will allude you to the brand guarantee focus (if pertinent). For more data on guarantee guarantees please see our Guarantee Approach

 

You will consistently locate the applicable terms on the item page (Merchandise exchange tab).

Returns Policy per Category

Bags and Travel

DhakabossMall things: 14 Days; Return and discount/substitution. No inquiries posed.

Non-DhakabossMall things: 7 Days; Return and discount/substitution. No inquiries posed

Bedding & Bath

DhakabossMall things: 14 Days; Return and discount/substitution. No inquiries posed.

 

Non-DhakabossMall things: 7 Days; Return and discount/substitution. No inquiries posed

Cameras

DhakabossMall things: 14 Days; Return and discount/substitution.

 

Non-DhakabossMall things: 7 Days; Return and discount/substitution.

 

Not qualified for return if the thing is "Never again required"

 

In the event that your thing landed in deficient/harmed or mistaken/fragmented condition, it is qualified for a free substitution, furnished the accurate thing is accessible with a similar merchant. In the event that a similar thing isn't accessible from a similar merchant, a discount will be given.

 

For gadget related issues after use please contact the brand guarantee supplier legitimately (if pertinent).

 

Computers & Laptops

DhakabossMall things: 14 Days; Return and discount/substitution.

 

Non-DhakabossMall things: 7 Days; Return and discount/substitution.

 

Not qualified for return if the thing is "Never again required"

 

On the off chance that your thing landed in flawed/harmed or mistaken/inadequate condition, it is qualified for a free substitution, furnished the precise thing is accessible with a similar merchant. In the event that a similar thing isn't accessible from a similar dealer, a discount will be given.

 

For gadget related issues after utilization please contact the brand guarantee supplier legitimately (if appropriate).

Digital Goods

Non-returnable

Fashion

DhakabossMall things: 14 Days; Return and discount/substitution. No inquiries posed.

 

Non-DhakabossMall things: 7 Days; Return and discount/substitution. No inquiries posed

Furniture & Décor

DhakabossMall things: 14 Days; Return and discount/substitution.

 

Non-DhakabossMall things: 7 Days; Return and discount/substitution.

 

Not qualified for return if the thing is "Never again required"

 

In the event that your thing landed in flawed/harmed or inaccurate/fragmented condition, it is qualified for a free substitution, furnished the definite thing is accessible with a similar merchant. In the event that a similar thing isn't accessible from a similar merchant, a discount will be given.

Groceries

Non-returnable

 

 

Health & Beauty

DhakabossMall things: 14 Days; Return and discount/substitution.

 

Non-DhakabossMall things: 7 Days; Return and discount/substitution.

 

Not qualified for return if the thing is "Never again required"

 

On the off chance that your thing landed in deficient/harmed or mistaken/fragmented condition, it is qualified for a free substitution, furnished the accurate thing is accessible with a similar dealer. On the off chance that a similar thing isn't accessible from a similar dealer, a discount will be given.

 

For gadget related issues after utilization please contact the brand guarantee supplier legitimately (if appropriate).

Home Appliances

DhakabossMall items: 14 Days; Return and refund/replacement.

Non-DhakabossMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.


For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Kitchen & Dining

DhakabossMall items: 14 Days; Return and refund/replacement.


Non-DhakabossMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Laundry & Cleaning

Non-returnable

 

Media, Music & Books

DhakabossMall items: 14 Days; Return and refund/replacement.

1Non-DhakabossMall items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is "No longer needed"

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Mobiles & Tablets

DhakabossMall items: 14 Days; Return and refund/replacement.


Non-DhakabossMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.


* 14 days return policy will NOT be applicable if the phone is being returned under UNSEALED/USED Condition.


* For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Mother & Baby

DhakabossMall items: 14 Days; Return and refund/replacement.


Non-DhakabossMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

 

Motors

DhakabossMall items: 14 Days; Return and refund/replacement.


Non-DhakabossMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Pet Supplies

Non-returnable

Service Product

Non-returnable

Special Digital Products

Non-returnable

Sports & Outdoors

DhakabossMall items: 14 Days; Return and refund/replacement.


Non-DhakabossMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Stationery & Craft

DhakabossMall items: 14 Days; Return and refund/replacement.


Non-DhakabossMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"

 

Tools, DIY & Outdoor

DhakabossMall items: 14 Days; Return and refund/replacement.


Non-DhakabossMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"

Toys & Games

DhakabossMall items: 14 Days; Return and refund/replacement.


Non-DhakabossMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"

TV, Audio / Video, Gaming & Wearables

DhakabossMall items: 14 Days; Return and refund/replacement.


Non-DhakabossMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.


For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Watches, Sunglasses and Jewellery

DhakabossMall items: 14 Days; Return and refund/replacement.

Non-DhakabossMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Please note that this policy does not apply to Dhakaboss Global products.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only

 

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